At HORURU, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a hassle-free return policy for eligible items. Please take a moment to review our return guidelines below:
1. Return Eligibility
-
Returns are accepted within 7 days from the date of purchase.
-
Items must be unworn, unused, and in their original packaging.
-
For hygiene reasons, socks that have been worn, washed, or damaged are not eligible for return.
-
Final sale items, including sale products, are not eligible for return or exchange.
-
A valid proof of purchase (order number or receipt) is required for all returns.
2. How to Return an Item
To initiate a return, please email us at horurushop@hotmail.com with the following details:
-
Order number
-
Reason for return
-
Photos (required for defective, damaged, or used item claims)
Our Customer Care team will respond within 1–2 business days with return instructions. Once approved, please ship your return to the following address:
667 Brea Canyon Road, Walnut, California 91789, United States
Please note: Returns sent without prior approval may not be accepted. No handling fee is charged for returned products.
3. Return Shipping Costs
-
Refunds will be issued to the original payment method after we receive and inspect the returned item.
-
Shipping fees are non-refundable, unless the return is due to our error (e.g., a defective or incorrect item).
-
Return shipping costs are the customer’s responsibility, unless the product issue is our fault.
-
We do not accept returns or offer refunds for orders with incorrect shipping addresses entered at checkout.
4. Refund Process
Once we receive and review your return, we will notify you whether your refund has been approved. If approved, your refund will be automatically issued to your original payment method within 7-10 business days.
-
If you paid by credit card, please allow extra time for the refund to reflect on your statement, depending on your card issuer.
-
Refunds for incomplete, used, or damaged returns may be reduced or denied.
5. Exchanges
At this time, we do not offer direct exchanges. If you'd like a different size or color, please return the original item for a refund and place a new order.
6. Defective or Damaged Items
-
Please inspect your items upon delivery.
-
Report any issues within 7 days to horurushop@hotmail.com, including your order number and photos of the defect or damage.
-
We will offer a full refund, replacement, or store credit, depending on the issue.
7. Non-Returnable Items
The following items are not eligible for return:
-
Gift cards
-
Sale and clearance items
-
Worn, washed, or damaged items
8. Need Assistance?
If you have any questions or need help, our team is here to assist you:
Email: horurushop@hotmail.com
